Private Policy

We are committed to protecting your privacy. We value your trust in us and hand over your personal data to us. We undertake to take all reasonable precautions and comply with all laws and regulations applicable to personal data protection as amended from time to time in Hong Kong to protect your personal data from misuse and improper use. We will periodically review and may revise this Privacy Policy at any time and update this page. By continuing to use our Services after any revisions to this Privacy Policy, you agree to the revised Privacy Policy. Please read more about this Privacy Policy and the handling of personal data below.

1. Your wishes

By using our services and website, you agree to our collection, use and disclosure of the personal data you submit in accordance with this policy. When or before we collect your personal information, we will issue you a "Personal Information Collection Statement". If you do not consent to our collection, use and disclosure of your personal data, please discontinue use of our services or website and do not provide us with your personal data.

We will only collect, use and disclose your personal data in a fair and lawful manner. In general, we will first obtain your express consent. We may also infer your consent from your actions or behavior. It is your personal will to express your consent, but our services may be restricted without your consent.

2. Collection of your personal data

We may collect your personal data when you use our website (www.jconat.com) or through other means (including: physical stores, direct marketing or using our services). We will use the relevant personal information to help us add more products and services that are more suitable for you to ensure that your shopping experience is pleasant and personal.

Provide personal data online
Personal data we may collect, including name, contact details and payment/credit card details, when you register through our website, place an order or receive various online features and services, or engage in other online or social media activities, or other information you voluntarily provide to us, as the case may be.

Provide personal data offline
When you apply to become a member or use other services (such as customer service) in our physical stores, or participate in any marketing activities, we will collect personal information, including name and contact information, or other voluntarily provided to us by you information, as the case may be.

Whether online or offline, we will only collect personal data from you that we deem necessary to accomplish the Purposes (defined below). The provision of personal data to us is voluntary. If you do not provide relevant personal information, we may not be able to achieve our purpose and provide you with services. To ensure the accuracy of the information, we may contact you for verification. We will not retain your personal data longer than is necessary to complete the purpose.

3. Purpose of collecting personal data

We will use the personal data you submit for the following purposes ("Purposes"):

- evaluate, verify and manage your data (including processing your membership registration/application and allowing you to participate in our marketing, promotional offers and corporate events);
- Fulfill your order for products or services (including maintaining your shopping cart content on our website, processing orders and payment procedures);
- Process and respond to your inquiries, suggestions or complaints;
- direct marketing (see section 6 below for details);
- To conduct analysis to help us better understand your needs and improve the quality of our services and products; and
- Any other purpose directly related to the above.

4. Transfer of personal data

In order to accomplish the above purposes, we may disclose or transfer to our affiliates (including our holding company and/or its affiliates) or any third party service provider, whether inside or outside Hong Kong, that we believe that the purpose is to accomplish the above purposes. Required personal data. We may also disclose or transfer your personal data to any other third party if we believe the disclosure or transfer is required by law or to protect our interests (where permitted by law).

Except as described above, we will not disclose or transfer your personal data without your consent. You may indicate your preference in the appropriate place or contact our Customer Service Officer in accordance with clause 12 below to request to amend your selection (at no additional charge). We will comply with the laws and regulations of Hong Kong amended from time to time to protect the personal data we disclose or transfer.

5. Retention of personal data

We will retain your personal data for no longer than is necessary to accomplish the purpose and delete the personal data we store about you as soon as reasonably possible and subject to the laws and regulations relating to the retention of personal data.

6. Direct Marketing

From time to time, we will use your personal data for direct marketing purposes ("Direct Marketing Activities"), including (i) promoting our products, services, events, contests, promotional offers, special programmes and any other information we deem relevant , or to give away free samples; (ii) to promote products, services, events, contests, promotional offers and special programs of our suppliers, partners or third-party service providers; and (iii) to conduct market research and evaluations.

We will provide you with details of our direct marketing activities through various channels based on the personal data you provide, including advertising, postal, telephone, email or SMS or message to your wireless device or mobile phone.

We will not use your personal data for direct marketing activities without your consent. You may indicate your preference in the appropriate place, or contact our Customer Service Officer in accordance with Section 12 below to request a partial or full opt-out of receiving direct marketing-related messages or to amend your selection (at no additional charge).

7. Information Protection

When using our website, in order to protect your personal information, we use advanced encryption technology and secure servers to ensure the security of your personal information. When you transmit your order data, our Secure Socket Layer (SSL) prevents your data from being seen by third parties during transmission. Other security measures include: Only employees who need to use and have been trained can access personal data. Any unauthorized access will not be permitted.

8. Cookies

We use cookies to automatically collect information about you when you browse our website (if you are using the browser and operating system, and the domain name of your internet service provider). Cookies are pieces of information that your browser stores on your computer when you browse a website. Our cookies identify your computer and allow us to personalize your shopping experience and recognize you when you visit the site again. The information collected from cookies will be used for the purposes set out in clause 3 above.

Most browsers are set to automatically accept cookies. You can change your browser settings to refuse cookies. If you choose to refuse cookies, you may not be able to use all features and services on our website.

9. Third Party Websites

This Privacy Policy applies only to us and our website, and not to any other third parties (including websites operated by them). When clicking on links and/or advertising banners that take you to third party websites or websites of our affiliates, you will be bound by their privacy policies. While we support the protection of Internet privacy, we will not be responsible for any actions taken by third parties outside our network.

10. Access and Correction of Your Data

You can check whether we hold your personal data, if so, you can contact our customer service officer in accordance with the method in clause 12 below to request access, verification, update or correction, or to request a copy of your personal data . We will verify your identity before processing your request and may require an associated reasonable fee. We will endeavour to respond within a reasonable time.

11. Modifications to this Privacy Policy

We may revise this Privacy Policy from time to time and post it on our website. We encourage you to review this Privacy Policy from time to time to ensure you are aware of the latest version.

12. Other information

If you have any questions about this Privacy Policy, please contact our customer service representatives as follows:
Tel: +852 2151 9882 (during business hours: Monday to Friday 9:00am to 5:30pm) (Hong Kong GMT +8);
Email: onlineshop@jconat.com
Mail: Jacobson Trading Co., Ltd. : 8/F, Phase 6, Hong Kong Spinners Industrial Building, 481-483 Castle Peak Road, Kowloon, Hong Kong.

This Privacy Policy is available in Chinese and English. If there is any discrepancy between the two versions, the English version shall prevail.

Updated: January 7, 2016